RETURN POLICY
We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 48 hours of receiving your order. We will resolve this immediately for you.
You may also mail us on gopika9617@gmail.com for the same. We do not entertain refund and cancellation requests.
NO EXCHANGE & NO RETURNS ON SALE PRODUCTS.
Order/Purchase cancellation is not possible once the order is placed
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at gopika9617@gmail.com within 2 day of receipt of the product with the following details:
Order number
Full name
Contact number
Email address
Attached images of the defects/damage on the product
You can return the item through courier service and share tracking details and we will check with the courier for the same.
Unidentified returns may be returned back to the sender, and the sender will be charged for the return shipping charges.
Important thing to keep in mind while sending back the product for return:
All items must have the original tags, and should be unworn, unwashed, and
undamaged with no smell of perfume, deodorant or detergent.
Products will be considered for exchange only if it is unused and with all tags still attached. Products that are damaged or soiled may not be accepted and may be sent back to the customer. Please immediately inform our customer service in the event of any products delivered without tags.
All custom made orders are non-returnable, non-exchangeable and non-refundable.
NO EXCHANGE NO RETURNS ON SALE PRODUCTS.
We do not entertain refunds exchanges on orders.
Please Note : During festivals, pandemics or adverse weather conditions your shipment could get further delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.
REFUND POLICY
Once a purchase is made, refund is only possible if the there’s an issue from Hoshuren and cannot do the delivery.
We would do the refund of the amount transferred, within 30 working days.
Refund will not be given if:
The shipping address provided by you is incorrect.
You have used the product partially and then want to return and/or want refund.
The product has already been dispatched and is in transit.
If you do not comply with our return policy.
If customer has paid twice for one transaction by mistake/error, one transaction amount will be refunded via same source within 15 working days.